Returns & Refunds Policy

At SmartfoxAU, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. If your product is faulty or you have changed your mind, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Return

  Contact our support team via email with your order number and a brief explanation of why you wish to return the item.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Pack and Ship

  Securely package your item in its original packaging and send it back to us using a trackable shipping service of your choice.

• 4.
  Inspection and Refund

  After we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days.