Frequently Asked Questions
Everything you need to know about shopping with SmartfoxAU.
How long does shipping take within Australia?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Which payment methods do you accept?
SmartfoxAU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay.
Do your products come with a warranty?
Yes, all SmartfoxAU products come with a standard 12-month manufacturer warranty that covers any functional defects or hardware failures under normal use.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the courier's tracking portal.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption technology to protect your data and ensure that your shopping experience is 100% secure.